Customer Lifecycle Campaign
At Gibbs & Dandy we pride ourselves on our customer-focussed strategy, which looks to ensure we are the most trusted builders’ merchant around. To help us achieve this goal, we wanted to make sure that our customers were happy with what we were doing and offering them. We wanted to talk to all our customers and this campaign focused on targeting those who had stopped trading with us – our lapsed and dormant accounts. We contacted these customers, asking them to provide feedback on why they were no longer buying from us and, in some cases, offering them incentives to restart trading – some hadn’t traded with us for over 2 years.